Customer Service

 

Shipping &Delivery

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. A little comfort to the dreamers team will try their best to meet these estimates but cannot guarantee that such estimates must be met. In case if stock is not available we will inform you in next 24 hours to let you make a decision. You can either choose to receive the item in couple of months or just cancel and get refunded.
 
Exchange & Refund

You may exchange products sold by A little comfort to the dreamers upon pre-approval of A little comfort to the dreamers in case that defect is found. Broken exchange is possible and in case customer finds no match items credit will be granted. Points will be automatically applied on the next purchase and deducted from the total amount. In all circumtances refund is not possible except that your ordered item is sold out. If you decide return you have to send return message to us or call our office in 7 days and send back the item you wish to return with its original condition and still in 7 days, otherwise return will be declined. In the event of dispute, A little comfort to the dreamers's decision shall be final and conclusive.
In the event of dispute, A little comfort to the dreamers's decision shall be final and conclusive.
 

Non-exchangeable items

We're sorry, but we DO NOT ACCEPT exchange of products, including:
* Products can be exchanged within 7 days after you received.
* Any product that has been used.
* Any product that is not in its original condition, is damaged, lost its tag, or is missing parts.
* Any discount, clearance or sales product that A little comfort to the dreamers has already
  stated non- returnable.
* In the event of dispute, A little comfort to the dreamers's decision shall be final and conclusive. ,A little comfort to the dreamers

 
Exchange Procedures

You can send your return for exchange in just a few simple steps:

1.Click contact us at the bottom left of our page.
2.Provide us with your Order Number. Invoice photo,Product evidence photos,Copy of bank transfer receipt ,Indicate returned products and the reason for your return in the input box area.
3.Pack the returned products with the original labels and tags still attached in its original packaging. Put your Order Number in a box that we can expedite your request.
4.We cannot accept COD returns. In case of change- of- mind returns, shipping fee is subject to  paid by customers.
5.You can earn compensation points on our website toward  to redeem next purchase.

 

Our Privacy Policy

You agree to our use of information about you as described in our privacy policy.


Termination
A little comfort to the dreamers may terminate or suspend your access to all or part of the site, without notice, for any conduct that A little comfort to the dreamers, in its sole discretion, believes is in violation of any applicable law or is harmful to A little comfort to the dreamers or a third party.


Notice
A little comfort to the dreamers may deliver notices to you by means of electronic mail, a general notice on A little comfort to the dreamers or by post. You may give notice to A little comfort to the dreamers at any time by means of electronic mail to A little comfort to the dreamers or by post to the following address:service@tothedreamers.com

Modification of Terms
These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.

Ordering
You may order any of our products with or without a A little comfort to the dreamers user account. If you order without an account you will not be able to track your order through the 'My Accounts' section of the website.

Payment, Pricing & Promotions
A little comfort to the dreamers does not retain any customer credit card, debit card or bank details.

 
Viewing Orders
If you have activated for a  A little comfort to the dreamers account, you will be able to view your order status from the My Orders section inside your account. Simply log in to view this information.


Updating Account Information
If you have activated for a  A little comfort to the dreamers account, you are able to update your billing and delivery address from inside your account. Simply log in to your account to edit this information. You may also opt-in and opt-out of our newsletter.
 
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